About us
A typical day at the State Revenue Office (based on 365 days):
- Daily revenue collected
- Daily investigations conducted
- Daily revenue found during investigations
- Daily unclaimed money reunited with owners
- Daily land tax assessments issued
- Daily phone calls answered
- Daily webpage views
- Daily duty documents processed online
- Daily private rulings
- Daily objections/exemptions determined
- Daily grants paid to first-home buyers
Working for Victoria
- Revenue collected from taxes, duties and levies
- Amount paid out, for example in relation to grants, rebates and unclaimed money
Our People
- Total employees
- New starter origins
- WorkCover premiums
- Total workforce including project staff
- Gender breakdown
- Average age of staff
- Average length of service
- Training delivered per full time staff member
- Training delivered in staff performance plans
- Staff survey results relating to public trust and customer satisfaction
First Home Owners
- Increase in First Home Owner Grants over the past four years
- Top 10 postcodes for First Home Owner Grant recipients - all of Victoria
- Top 10 postcodes for First Home Owner Grant recipients - metropolitan
- Top 10 postcodes for First Home Owner Grant recipients - regional
- Value and number of First Home Owner Grants paid in 2017-18, 2016-17, 2015-16, 2014-15
Land Transfer Duty
- Principal place of residence concessions 2017-18
- First-home duty reduction for metropolitan and regional Victoria in the five years from 2013 to 2018
Supporting Employment
- Back to Work Scheme claims paid, including reimbursement for accredited training
Unclaimed Money
- Claims paid
- Claims processed each day
- Amount returned to rightful owners
Highlights
- Customer satisfaction
- Increase in web page views
- Views of new decision trees
- Private rulings/exemptions issued within 90 days
- Total investigations conducted
Assisting Customers
- Phone calls received and increase in phone calls from previous year
- Customer education sessions
- Decision tree views
- Private rulings and exemptions issued within 90 days
Engaging Online
- Website page views for five years from 2013 to 2018
- Website visitor sessions
- Subscriber emails
- LinkedIn followers
Compliance
- Revenue assessed from investigations and number of investigations
- Revenue assessed from investigations into:
- First Home Owner Grant
- Land Tax
- Payroll Tax
- Landholder
- Land Rich
- Leases
- Duties
- Other
- Number of determinations made
AutoPay
- Land Tax assessments issued
- Land Tax amendments processed same day over the phone
Debt Strategy
- Debt-to-revenue ratio two year comparison
- Monthly average debt-to-revenue ratio two year comparison
Results
- Total revenue collected
- Revenue collected over past five years
- Average cost to collect $100 of revenue - comparison between State Revenue Office of Victoria and all other state and territory revenue offices
Financial Statements
- Operating statement and notes
- Balance sheet and notes
- Administered items (revenues and expenses) and notes
Revenue Highlights
- Performance against forecast
- Revenue break-up by percentage
- Net Land Tax revenue
- Net Payroll Tax revenue
Objections and Appeals
- Objections
- Appeals
Analysis of Debt
- Analysis of debt and notes
- Summary of written off debt
Freedom of Information
- Overview of document access
Protected Disclosures
- Overview of disclosures
Charter of Human Rights
- Overview of Charter of Human Rights