Index of Statistics

About us

A typical day at the State Revenue Office (based on 365 days):

  • Daily revenue collected
  • Daily investigations conducted
  • Daily revenue found during investigations
  • Daily unclaimed money reunited with owners
  • Daily land tax assessments issued
  • Daily phone calls answered
  • Daily webpage views
  • Daily duty documents processed online
  • Daily private rulings
  • Daily objections/exemptions determined
  • Daily grants paid to first-home buyers

Working for Victoria

  • Revenue collected from taxes, duties and levies
  • Amount paid out, for example in relation to grants, rebates and unclaimed money

    Our People

    • Total employees
    • New starter origins
    • WorkCover premiums
    • Total workforce including project staff
    • Gender breakdown
    • Average age of staff
    • Average length of service
    • Training delivered per full time staff member
    • Training delivered in staff performance plans
    • Staff survey results relating to public trust and customer satisfaction

    First Home Owners

    • Increase in First Home Owner Grants over the past four years
    • Top 10 postcodes for First Home Owner Grant recipients - all of Victoria
    • Top 10 postcodes for First Home Owner Grant recipients - metropolitan
    • Top 10 postcodes for First Home Owner Grant recipients - regional
    • Value and number of First Home Owner Grants paid in 2017-18, 2016-17, 2015-16, 2014-15

    Land Transfer Duty

    • Principal place of residence concessions 2017-18
    • First-home duty reduction for metropolitan and regional Victoria in the five years from 2013 to 2018

    Supporting Employment

    • Back to Work Scheme claims paid, including reimbursement for accredited training

    Unclaimed Money

    • Claims paid
    • Claims processed each day
    • Amount returned to rightful owners

    Highlights

    • Customer satisfaction
    • Increase in web page views
    • Views of new decision trees
    • Private rulings/exemptions issued within 90 days
    • Total investigations conducted

    Assisting Customers

    • Phone calls received and increase in phone calls from previous year
    • Customer education sessions
    • Decision tree views
    • Private rulings and exemptions issued within 90 days

    Engaging Online

    • Website page views for five years from 2013 to 2018
    • Website visitor sessions
    • Subscriber emails
    • LinkedIn followers

    Compliance

    • Revenue assessed from investigations and number of investigations
    • Revenue assessed from investigations into:
      • First Home Owner Grant
      • Land Tax
      • Payroll Tax
      • Landholder
      • Land Rich
      • Leases
      • Duties
      • Other
    • Number of determinations made

    AutoPay

    • Land Tax assessments issued
    • Land Tax amendments processed same day over the phone

    Debt Strategy

    • Debt-to-revenue ratio two year comparison
    • Monthly average debt-to-revenue ratio two year comparison

    Results

    • Total revenue collected
    • Revenue collected over past five years
    • Average cost to collect $100 of revenue - comparison between State Revenue Office of Victoria and all other state and territory revenue offices

    Financial Statements

    • Operating statement and notes
    • Balance sheet and notes
    • Administered items (revenues and expenses) and notes¬†

    Revenue Highlights

    • Performance against forecast
    • Revenue break-up by percentage
    • Net Land Tax revenue
    • Net Payroll Tax revenue

    Objections and Appeals

    • Objections
    • Appeals

      Analysis of Debt

      • Analysis of debt and notes
      • Summary of written off debt

      Freedom of Information

      • Overview of document access

      Protected Disclosures

      • Overview of disclosures

      Charter of Human Rights

      • Overview of Charter of Human Rights