We track our progress in meeting our strategic objectives and associated key performance indicators via a range of quantitative and qualitative measures, and always within the context of continuous improvement.

By measuring and benchmarking our performance against our strategic goals, we are striving to meet our Mission of collecting revenue for the benefit of all Victorians.

We also benchmark against other state and territorial revenue offices on a wide range of indicators, including in relation to the cost effectiveness of revenue collection. On average, it costs the State Revenue Office 51 cents to collect $100 of revenue compared to 61 cents for all revenue offices.

$18.5 billion total revenue collected in 2017-18
$18.5 billion revenue in 2017-18, $17.2 billion in 2016-17, $15.7 billion in 2015-16, $14.3 billion in 2014-15, $13.2 billion in 2013-14
Average cost to collect $100
51 cents for the Victorian State Revenue Office
61 cents for all other state revenue offices